Assessment Quality Policy

Last updated: November 2026

1. Purpose

This policy ensures that every assessment conducted for BTEB qualifications at Dolphin Training Centre is fair, valid, reliable and flexible, and that certificates are only issued to learners who are genuinely competent.

2. Principles of assessment

• Fair: learners know how they will be assessed, and reasonable adjustments are made for individual needs.
• Valid: assessment covers all performance criteria, knowledge and conditions in the unit of competency.
• Reliable: assessors interpret evidence consistently and reach the same decision on the same evidence.
• Flexible: learners can show competence in different ways, including through Recognition of Prior Learning (RPL).

3. Rules of evidence

Evidence must be valid, sufficient, authentic (the learner’s own work) and current. Evidence typically includes practical observation, oral questioning, written tests and a portfolio of work.

4. Assessors

Assessments for certification are conducted by BTEB-registered assessors using the approved assessment tools for each occupation. Assessors declare any conflict of interest.

5. Outcomes

Each unit is judged Competent or Not Yet Competent. Learners receive feedback on every outcome and may be re-assessed after further training.

6. Validation and moderation

Assessment tools and a sample of assessment decisions are reviewed regularly by trainers, assessors and industry representatives to confirm quality and consistency.

7. Appeals

Learners may appeal an assessment decision within 10 working days of receiving the result by writing to the Director. Appeals are reviewed by a different assessor and decided within 15 working days. See our Student Grievance Policy.

8. Records

Assessment evidence and results are stored securely and retained as required by BTEB.